Privacy Policy
Thank you for visiting Diamos.in (the "Website"). The Website is owned, managed, and operated by Created Gems, a partnership firm (hereinafter referred to as "Created Gems", "we", "us", or "our") with its principal office at K1/48, Lower Ground Floor, Chittaranjan Park, New Delhi, India-110019. At Created Gems, we respect your privacy, and we understand and share your concern regarding the security of your personal information. By accessing, browsing, visiting, or otherwise using the Website, you acknowledge that you have read, completely understood, and agree to be strictly bound by this Privacy Policy and our Terms and Conditions. If you do not agree to these terms, you must immediately cease all access to and use of the Website.
1. Enjoy Secure Shopping
We believe in providing a highly secure online environment. To facilitate secure transactions and support essential business operations, we mandate that our trusted third-party vendors implement appropriate, industry-standard data security measures. We utilize encryption technology, secure commerce servers, and strict authentication protocols to ensure your personal and financial information is safeguarded during transmission.
2. Information Collection
To provide you with the bespoke products and luxury services you request, we collect and store information you enter on our Website.
- Personal Information: This may include your name, billing address, shipping address, email address, telephone numbers, and information about your jewelry preferences.
- Gift Purchases: We may also collect and store information about other people that you provide to us, such as a recipient’s name and address if you wish us to ship a product as a gift.
- Automated Information & Cookies: We automatically collect and store certain types of non-personally identifiable information whenever you visit our Website. This includes the type of web browser you are using, the operating system of your device, and your IP address. Like most commercial luxury websites, we use "cookies" to recognize your browser and optimize your experience. While you can disable cookies, we recommend leaving them turned on so we can offer you a seamless shopping experience.
3. How We Use Your Information
By accessing the Website, creating an account, or placing an order, you explicitly consent to the collection, storage, use, and processing of your personal information by Created Gems for the primary purposes of fulfilling orders, providing customer service, processing payments, and improving overall Website functionality.
4. Electronic & SMS Communications
By accepting these terms and using the Website, you explicitly consent to receive communications from Created Gems electronically, including via email, Short Message Service (SMS), Rich Communication Services (RCS), or phone calls.
- Transactional Communications: These relate directly to your registration, account security, order confirmations, and shipping updates. You cannot opt out of these, as they are strictly necessary to fulfill your order.
- Promotional Communications: We may additionally utilize your data for marketing and promotional purposes, such as dispatching newsletters or special offers. You retain the absolute right to opt out of these specific promotional communications at any time by contacting our customer support team directly or following the unsubscribe instructions in the campaign.
5. Information Sharing and Business Transfers
Created Gems strictly does not sell your personal information. We only share it in the following circumstances:
- Third-Party Service Providers: We may share necessary customer information with trusted third-party service providers, including shipping couriers, payment gateways, and IT infrastructure partners. We mandate that these vendors restrict their use of your data solely to fulfilling their contractual obligations to us.
- Legal Compliance: We may share information as required by law to protect Created Gems, our clients, or others from injury or financial loss.
- Business Transfers: The personal information you provide is an asset of Created Gems. In the event that Created Gems is acquired by, merges with, or transfers its assets to a third party, your personal information may be included in the transferred assets.
6. Phishing and Identity Theft
Identity theft and the practice known as "phishing" are of great concern to us. Safeguarding your information to protect you from identity theft is a top priority. Created Gems will never, at any time, request your full credit card information, UPI PINs, or national identification numbers in a non-secure or unsolicited email or telephone communication.
7. Children’s Privacy and Capacity to Contract
Access to and use of the Website is strictly limited to individuals who are legally capable of forming binding contracts under the Indian Contract Act, 1872. If you are a minor (under the age of 18 years), you may access and use the Website only under the direct supervision and active involvement of a parent or legal guardian. Created Gems reserves the right to terminate accounts or cancel orders if we discover that a user is under the age of 18 years and is conducting transactions without requisite consent.
8. Access to Correction
If you choose to register an account on the Website, you agree to provide true, accurate, current, and complete information about yourself. You have the ability to access and correct any errors in your personal information by logging into your account dashboard or by contacting our support team.
9. Third-Party Liability Limitation
While we carefully select our service providers, you acknowledge that these entities operate under their own independent privacy policies and security frameworks. To the fullest extent permitted by applicable law, Created Gems shall not be held legally or financially liable for any independent data breaches, negligence, unauthorized disclosures, or security failures occurring on the external servers, networks, or systems managed by these third-party service providers.
10. Modifications to the Privacy Policy
Created Gems reserves the absolute right, at our sole discretion, to change, modify, update, add, or remove portions of this policy at any time and without prior individual notice to you. It is your explicit responsibility to review this page periodically to remain informed of any updates.
11. Grievance Officer and Dispute Redressal
In strict accordance with the Information Technology Act, 2000, the Consumer Protection (E-Commerce) Rules, 2020, and all applicable rules made thereunder, Created Gems has implemented a dedicated grievance redressal mechanism. If you have any grievances, complaints, or concerns regarding your privacy, you may formally contact our designated Grievance Officer:
- Name: Devamshu Behl
- Address: Created Gems registered office located at K1/48, Lower Ground Floor, Chittaranjan Park, New Delhi 110019 DOCX
- Email: devamshu@diamos.in
We shall acknowledge the receipt of any consumer complaint within forty-eight (48) hours of receipt and shall endeavor to amicably resolve the grievance within one (1) month from the date of initial receipt.
Thank you for visiting Diamos.in (the "Website"). The Website is owned, managed, and operated by Created Gems, a partnership firm (hereinafter referred to as "Created Gems", "we", "us", or "our") with its principal office at K1/48, Lower Ground Floor, Chittaranjan Park, New Delhi, India-110019. At Created Gems, we respect your privacy, and we understand and share your concern regarding the security of your personal information. By accessing, browsing, visiting, or otherwise using the Website, you acknowledge that you have read, completely understood, and agree to be strictly bound by this Privacy Policy and our Terms and Conditions. If you do not agree to these terms, you must immediately cease all access to and use of the Website.
We believe in providing a highly secure online environment. To facilitate secure transactions and support essential business operations, we mandate that our trusted third-party vendors implement appropriate, industry-standard data security measures. We utilize encryption technology, secure commerce servers, and strict authentication protocols to ensure your personal and financial information is safeguarded during transmission.
To provide you with the bespoke products and luxury services you request, we collect and store information you enter on our Website.
- Personal Information: This may include your name, billing address, shipping address, email address, telephone numbers, and information about your jewelry preferences.
- Gift Purchases: We may also collect and store information about other people that you provide to us, such as a recipient’s name and address if you wish us to ship a product as a gift.
- Automated Information & Cookies: We automatically collect and store certain types of non-personally identifiable information whenever you visit our Website. This includes the type of web browser you are using, the operating system of your device, and your IP address. Like most commercial luxury websites, we use "cookies" to recognize your browser and optimize your experience. While you can disable cookies, we recommend leaving them turned on so we can offer you a seamless shopping experience.
By accessing the Website, creating an account, or placing an order, you explicitly consent to the collection, storage, use, and processing of your personal information by Created Gems for the primary purposes of fulfilling orders, providing customer service, processing payments, and improving overall Website functionality.
By accepting these terms and using the Website, you explicitly consent to receive communications from Created Gems electronically, including via email, Short Message Service (SMS), Rich Communication Services (RCS), or phone calls.
- Transactional Communications: These relate directly to your registration, account security, order confirmations, and shipping updates. You cannot opt out of these, as they are strictly necessary to fulfill your order.
- Promotional Communications: We may additionally utilize your data for marketing and promotional purposes, such as dispatching newsletters or special offers. You retain the absolute right to opt out of these specific promotional communications at any time by contacting our customer support team directly or following the unsubscribe instructions in the campaign.
Created Gems strictly does not sell your personal information. We only share it in the following circumstances:
- Third-Party Service Providers: We may share necessary customer information with trusted third-party service providers, including shipping couriers, payment gateways, and IT infrastructure partners. We mandate that these vendors restrict their use of your data solely to fulfilling their contractual obligations to us.
- Legal Compliance: We may share information as required by law to protect Created Gems, our clients, or others from injury or financial loss.
- Business Transfers: The personal information you provide is an asset of Created Gems. In the event that Created Gems is acquired by, merges with, or transfers its assets to a third party, your personal information may be included in the transferred assets.
Identity theft and the practice known as "phishing" are of great concern to us. Safeguarding your information to protect you from identity theft is a top priority. Created Gems will never, at any time, request your full credit card information, UPI PINs, or national identification numbers in a non-secure or unsolicited email or telephone communication.
Access to and use of the Website is strictly limited to individuals who are legally capable of forming binding contracts under the Indian Contract Act, 1872. If you are a minor (under the age of 18 years), you may access and use the Website only under the direct supervision and active involvement of a parent or legal guardian. Created Gems reserves the right to terminate accounts or cancel orders if we discover that a user is under the age of 18 years and is conducting transactions without requisite consent.
If you choose to register an account on the Website, you agree to provide true, accurate, current, and complete information about yourself. You have the ability to access and correct any errors in your personal information by logging into your account dashboard or by contacting our support team.
While we carefully select our service providers, you acknowledge that these entities operate under their own independent privacy policies and security frameworks. To the fullest extent permitted by applicable law, Created Gems shall not be held legally or financially liable for any independent data breaches, negligence, unauthorized disclosures, or security failures occurring on the external servers, networks, or systems managed by these third-party service providers.
Created Gems reserves the absolute right, at our sole discretion, to change, modify, update, add, or remove portions of this policy at any time and without prior individual notice to you. It is your explicit responsibility to review this page periodically to remain informed of any updates.
In strict accordance with the Information Technology Act, 2000, the Consumer Protection (E-Commerce) Rules, 2020, and all applicable rules made thereunder, Created Gems has implemented a dedicated grievance redressal mechanism. If you have any grievances, complaints, or concerns regarding your privacy, you may formally contact our designated Grievance Officer:
- Name: Devamshu Behl
- Address: Created Gems registered office located at K1/48, Lower Ground Floor, Chittaranjan Park, New Delhi 110019 DOCX
- Email: devamshu@diamos.in
We shall acknowledge the receipt of any consumer complaint within forty-eight (48) hours of receipt and shall endeavor to amicably resolve the grievance within one (1) month from the date of initial receipt.